Service desk
ECMS operates a service desk in the computer labs area, which is manned
by a lab assistant. They can be recognised with a bright orange t-shirt
and an ID tag with the orange neckband.
The lab assistants may help you with:
- Problems with logging on
- Printing
- Scanning
- Hardware faults
- Reporting network problems
- Applications not working
- Lost Property
- General advice about any computer or lab related problem
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During teaching periods the counter is open from 9:00am to 5:00pm.
During non-teaching periods the service desk will be unattended.
When service desk is unattended, specific computer lab issues may be
directed to IT.Support@eng.monash.edu.au
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