Complaints and grievances
1. Types of grievance
Academic and administrative grievances
The university has formal policies and procedures for managing complaints from students in relation to academic and administrative matters.
These issues are managed within the framework of the University academic and administrative complaints and grievances policy and
the procedures made pursuant to that policy:
Exclusion, discipline and sexual harassment grievances
The university has separate grievance and appeal procedures relating to:
Grievances and appeals relating to these areas should be made within the framework of the relevant procedures.
2. Making a complaint
t is recommended that in the first instance, you should attempt to resolve your complaint with the staff member concerned.
If you are unable to resolve the issue or you feel uncomfortable about approaching the staff member then you should direct your
complaint to the next appropriate level as outlined below:
Coursework students
| Academic complaint | Administrative complaint |
| Step 1 staff member concerned | Step 1 staff member concerned |
| Step 2 unit coordinator | Step 2 head of unit |
| Step 3 head of department | Step 3 faculty course adviser |
Research students
| Academic complaint | Administrative complaint |
| Step 1 staff member concerned | Step 1 staff member concerned |
| Step 2 department research coordinator | Step 2 head of unit |
| Step 3 head of department | Step 3 research training coordinator |
3. Formal resolution - submitting a grievance
If your complaint is not resolved you may submit a request to have the matter resolved by the faculty.
The request must be made in writing and the matter is now considered to be a grievance. Your request should be submitted
to the Faculty Grievance Officer.
Faculty grievance officer
The Faculty of Engineering has a designated grievance officer who is responsible for providing advice to students
on grievance matters and who is able to act as a facilitator to resolve issues of concern.
Student Services
Ground floor, building 72
Faculty of Engineering
Monash University
Clayton Vic 3800
Phone: +613 9905 1583
Fax: +613 9905 3409
Email: StudentGrievances@eng.monash.edu.au
4. Additional support and advice
The Student Rights Service has Students Rights Officers
available to assist and advise students on issues relating to complaints and grievances. Postgraduate coursework and research
students may also seek assistance from the Monash Postgraduate Association.
|
