The university has formal policies and procedures for managing complaints from students in relation to academic and administrative matters. These issues are managed within the framework of the University academic and administrative complaints and grievances policy and the procedures made pursuant to that policy:

• Academic and administrative complaints and grievances policy
• Complaints and grievances of coursework students procedures.

The university has separate grievance and appeal procedures relating to:

• Academic progress and exclusion
• Discipline
• Sexual harassment

Grievances and appeals relating to these areas should be made within the framework of the relevant procedures.


It is recommended that in the first instance, you should attempt to resolve your complaint with the staff member concerned. If you are unable to resolve the issue or you feel uncomfortable about approaching the staff member then you should direct your complaint to the next appropriate level as outlined below:

Coursework students:

Academic complaint	Administrative complaint
Step 1 staff member concerned	Step 1 staff member concerned
Step 2 unit coordinator	Step 2 head of unit
Step 3 head of department	Step 3 faculty course adviser

Research students:

Academic complaint	Administrative complaint
Step 1 staff member concerned	Step 1 staff member concerned
Step 2 department research coordinator	Step 2 head of unit
Step 3 head of department	Step 3 research training coordinator

If your complaint is not resolved you may submit a request to have the matter resolved by the faculty. The request must be made in writing and the matter is now considered to be a grievance. Your request should be submitted to the Faculty Grievance Officer.

The Faculty of Engineering has a designated grievance officer who is responsible for providing advice to students on grievance matters and who is able to act as a facilitator to resolve issues of concern.

Student Services
Ground floor, building 72
Faculty of Engineering
Monash University
Clayton Vic 3800

Phone: +613 9905 1583
Fax: +613 9905 3409

Email: StudentGrievances@eng.monash.edu.au


The Student Rights Service has Students Rights Officers available to assist and advise students on issues relating to complaints and grievances. Postgraduate coursework and research students may also seek assistance from the Monash Postgraduate Association.